Return & Refund Policy

Generally, VGO Bazaar matches you with local neighborhood stores that support direct exchanges. Return policies and exchange windows are subject to the specific shop's terms:

• Electronics & Gadgets: Typically 7 Days for manufacturing malfunctions (repaired or swapped by the store).
• Fashion & Apparel: Typically 7 Days for size changes or color mismatches.
• Groceries & Perishables: Same-day/immediate doorstep verification. Perishables cannot be returned once delivery is accepted.

To initiate a return or swap:

1. Go to the My Orders dashboard.
2. Click on the specific deal card and click **View Details** to open the details drawer.
3. Locate the unique shop section representing the merchant of the product.
4. Use the direct **Call Store** or **WhatsApp** action buttons to message the seller about the return requirement.
5. The seller will coordinate a doorstep exchange or request you to drop off the item at their storefront.

Sellers will generally accept items for return or swap if they satisfy the following criteria:

• The item must be completely unused, in its original packaging, and with all original brand tags, labels, and warranty cards attached.
• No signs of physical damage, wear, liquid entry, or cosmetic scratches.
• The purchase receipt or invoice copy (printed or resolved in chat) must be presented during handover.

Since transactions are settled directly with the seller's agent or at the shop, refunds are governed by direct merchant procedures:

• Product Exchange: Merchants will prioritize replacement/swapping of the defective item with a correct variant.
• Refund Settlement: If a refund is authorized, the store will arrange a physical cash return or process an instant UPI payout.
• VGO Bazaar Credit: No platform credits or digital wallets exist on VGO. All settlements occur offline between you and the store.

If a local seller refuses to process a legitimate return request or violates negotiated terms, you can report the store:

• Submit a support query outlining deal details and photos via the Help Center.
• VGO Bazaar will act as a mediator to coordinate with the seller and request swift resolution.
• Sellers failing to honor fair return policies face permanent suspension from listing on the Platform.