Return & Refund Policy

Generally, VGO Bazaar supports a 7-day local exchange policy from the date of physical delivery. However, return timelines are subject to seller specifications:

• Electronics & Gadgets: 7 Days for manufacturing malfunctions (repaired or swapped by the store).
• Fashion & Apparel: 7 Days for size changes or color mismatches.
• Groceries, Food Items, & Staples: Same-day doorstep verification. Perishables cannot be returned once the delivery agent leaves your address.

To initiate a return or exchange:

1. Go to the My Orders dashboard.
2. Click on the specific order card and click **View Details** to open the order details drawer.
3. Locate the unique merchant section representing the seller of the product.
4. Use the direct **Call Store** or **WhatsApp** action buttons to message the seller about the return requirement.
5. The seller will coordinate a doorstep verification or request you to drop off the item at their physical storefront.

Items will only be accepted for return or exchange if they satisfy the following criteria:

• The item must be completely unused, in its original packaging, and with all original brand tags, labels, and warranty cards attached.
• No signs of physical damage, wear, liquid entry, or cosmetic scratches.
• The tax invoice copy (printed or downloaded from the order panel) must be presented during handover.

Since transactions are paid in cash/UPI doorstep to the seller's agent, refunds are governed by direct merchant procedures:

• Product Exchange: Merchants will prioritize replacement/swapping of the defective item with a correct variant.
• Cash Refunds: If a refund is authorized, the store will arrange a physical cash return or process an instant UPI payout to your mobile phone number.
• VGO Bazaar Credit: No platform wallet credit exists in this MVP version. All credits are managed locally by the delivering store.

If a local seller refuses to process a legitimate return request or behaves unprofessionally, you can report the store directly:

• Submit a support query outlining order details and photos via the Help Center.
• VGO Bazaar will act as a mediator to coordinate with the seller and request swift resolution.
• Sellers failing to honor fair return policies face permanent store suspension from the Platform.