Frequently Asked Questions
Find answers to common questions about shopping on VGO Bazaar
1. General Questions
What is VGO Bazaar?
VGO Bazaar is a local commerce aggregator/directory that connects you directly with neighborhood retail stores. You can browse catalogs, watch reels showcasing products, and submit inquiries to trusted local sellers to negotiate deals and arrange doorstep fulfillment.
Do I need an account to browse products or shops?
No, you can browse nearby shops, look up items, and watch reels as a guest. However, submitting inquiries, requesting custom quotes, or following your favorite stores requires registering an account.
2. Inquiries & Cart
Can I request quotes from multiple shops in a single inquiry?
No, because VGO Bazaar operates on a direct seller-to-consumer model, your inquiry cart can only contain products from a single shop at any one time. If you wish to request quotes from another shop, please submit your current inquiry first or clear your cart to select items from the new seller.
How do I know if an item is available?
Item availability badges ("In Stock", "Out of Stock", or "Only X left") are displayed on the product cards. We sync inventory directly with the merchant's POS system to ensure high accuracy.
3. Fulfillment Details
How are products delivered?
Negotiated transactions are fulfilled directly by the shop's staff or their local delivery partners, or you can opt for local storefront pickup. This direct neighborhood dispatch is what enables quick fulfillment.
How long does delivery take?
Once the deal is accepted, most local dispatches are completed within 15 to 45 minutes, depending on your distance from the shop. Estimated delivery times are shown clearly on each shop's listing.
4. Payments & Settlements
What payment methods are accepted?
VGO Bazaar does not process payments online. All transactions are settled directly with the seller. Merchants accept UPI, credit/debit cards, net banking, or cash upon pickup or local doorstep delivery.
How do refunds work?
Since payments are settled directly with the shop, all refund or cancellation settlements are processed directly by the respective merchant offline. VGO Bazaar does not hold or refund funds.
5. Returns & Cancellations
Can I withdraw an inquiry after submitting it?
Yes, you can cancel or withdraw an active inquiry from the "My Orders" tab as long as the merchant has not yet dispatched or finalised the deal. Once finalised, you must coordinate changes directly with the shop.
How do I return a damaged or incorrect product?
Each store sets its own return and swap window (typically 7 days). You can open your deal's detail view to get the merchant's direct call or WhatsApp contact details, and coordinate the swap directly with them.
6. Customer Support
How do I get help with an active inquiry?
The quickest way is to open the deal's details drawer in your profile and use the listed shop contact details. For general platform concerns or merchant violations, you can submit a query through our Help Center.
Need to raise a support query?
Submit a ticket describing merchant delays, negotiation issues, or technical problems and our support team will investigate.